Ticketing that
heals itself
Self-healing ticketing infrastructure — define rules once, let Helix handle everything else.
Helix eliminates manual work in DevOps ticketing. Classify, route, resolve, and escalate — all automatically based on rules your team defines. 5-minute MTTR, 100% audit log.
Up and running in three steps
Set Rules
Define classification logic: ticket type, priority, owner assignment, SLA thresholds.
Connect Your Stack
Integrate with Jira, ServiceNow, PagerDuty, or any ticketing system via webhooks.
Go NoOps
Helix handles classification, routing, resolution, and escalation — automatically, 24/7.
Everything you need, nothing you don't
Auto-Classification
ML-powered ticket classification based on your defined rules and historical patterns.
Smart Routing
Automatic assignment to the right team, person, or queue based on ticket attributes.
SLA Enforcement
Real-time SLA tracking with automatic escalation before breach.
Escalation Rules
Multi-level escalation chains that activate automatically when conditions are met.
Ready to get started with Helix?
Book a personalised demo and see it in action.